Returns

If for any reason you do not wish to keep an item, you can return it to Vivapets within fourteen (14) calendar days after delivery. In this case the costs for a return are at the expense of the customer. Please also see the cancellation policy..

The product must be unopened, unused, undamaged and (as far as possible) in the undamaged original packaging. Products where hygiene plays a role cannot be taken back.

We kindly ask you to send us an email (info@vivapets.nl) and / or use the sample cancellation form so that we can give you instructions for the return.

In the event that you have received a damaged package and the goods can no longer be used due to the damage, please take a photo of the outer box and the goods themselves and send us these pictures by email. We will resolve this with you as soon as possible.

We recommend that you check the delivered goods immediately after delivery and report any defects within 2 days of receipt.

We only accept returns of items purchased via the Vivapets platform.